Mobile Apps
TapStack — Mobile App Experience
Designed and shipped a driver-facing mobile app that cut delivery dispatch time in half.
TapStack's drivers were coordinating routes over group chat and phone calls, with dispatch relying on spreadsheets updated by hand throughout the day.
1. The Challenge
Manual dispatch didn't scale past a handful of drivers, route changes took minutes to communicate, and there was no visibility into delivery status until a driver called it in.
2. The Approach
We designed and built a mobile app for drivers with live route updates, one-tap status changes, and an AI-assisted dispatch view that reassigns stops automatically when a delay hits.
3. The Result
Average dispatch time dropped by half, driver-reported errors fell sharply, and TapStack scaled from 12 to over 90 active drivers on the same operations team.